Hotel Villa Hakuba Booking Terms and Conditions

The use of ‘Hotel’ and ‘Hotel Villa Hakuba’ in this document refers to Management of Hotel Villa Hakuba and duly appointed staff of Hotel Villa Hakuba.

The use of “You” and “Your” in this document refers to the person identified on the registration form of each room of the property, Hotel Villa Hakuba.


Check-in time is 4pm. Reception closes at 10pm. Please ensure you notify reception if you will be arriving after 10pm so arrangements can be made for your arrival. If your arrival is before 4pm time, you are most welcome to leave your bags at reception. Where your room is available and ready the hotel will provide you access to your room before 4pm, at the discretion of the hotel. No check-ins are available without valid photo identification (passport or drivers licence) and a valid credit card for any incidentals, including loss or damage to the hotel – refer to Terms of Use for more information. If you are unable to provide such identification and credit card deposit details your booking may be cancelled and any pre-payment you have made in relation to the booking will be forfeited to Hotel Villa Hakuba under this term. Upon arrival, you will be required to complete and sign a registration form.


Check-out time is 10am. If your departure is after this time you are most welcome to leave your bags at reception. Later check-out times may be available subject to bookings and are at the discretion of management. Any requests for later check-out times must be discussed and confirmed with the hotel prior to your departure date.

Payment Information

20% deposit is required at the time of making your booking. A reservation will not be confirmed until 20% deposit is received.



Notice Refund
Within 7 days of booking
No charge
61 days or more prior to check-in
20% of total booking price will be refunded
60 days or less prior to check-in or ‘no shows’
No refund
Travel Insurance


Hotel Villa Hakuba strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking, loss or theft of personal items, and medical expenses


Your personal details will not be disclosed to a third party by the hotel unless there is a reasonable concern for your well-being or reasonable suspicion of threat to your health and safety. Your credit card details will not be disclosed to a third party unless there is a provision of law requiring disclosure and the requesting person is identified as a duly appointed authority.

Agreement to Terms and Conditions

Making a booking with Hotel Villa Hakuba signifies you accept the Terms and Conditions specified above.

The Hotel Villa Hakuba Terms and Conditions may be subject to change by Hotel Villa Hakuba.

Terms of Use

Where unforeseen circumstances prevail, Hotel Villa Hakuba reserves the right to allocate your booking to a room of similar type of equal style and tariff without issuing a refund.

Hotel Villa Hakuba reserves the right to debit your credit card or request payment in full for any outstanding charges that apply to your booking. This includes but is not limited to, additional unpaid guests, extended stays, late check-outs that have not been negotiated with and agreed to by Hotel Villa Hakuba, lost keys, in-house room charges, loss and damage to property.

Pets are not permitted to stay on the property. Failure to comply will result in an additional ¥20,000 cleaning fee.

All accommodation and internal public areas of Hotel Villa Hakuba are non-smoking. Failure to comply will result in an additional ¥20,000 cleaning fee.

The maximum number of guests to a room are limited to the room guests identified on the booking form. Additional children under the age of two years of age can be accommodated over and above the specified room guests for each room. Cots and bedding can be provided for children under the age of two free of charge.

Where additional unpaid guests are found the booking may be cancelled and you may be asked to vacate the property if payment for the additional guest is not forthcoming. Additional payment fee is at the discretion of the hotel.

Extended stays are at the discretion of the hotel and subject to room availability and payment of the required room rate. Where an extended stay is granted guests may be required to change rooms depending on prior bookings.

Late check-outs not previously negotiated and agreed to by the hotel will incur an additional cost. In the event a guest occupies the room beyond the check-out time without agreement of the hotel, extra charges shall be paid, as follows:
• up to 3 hours: 25% of the room charge
• up to 6 hours: 50% of the room charge
• more than 6 hours: 100% of the room charge
If necessary, the hotel will remove any personal items from the room and store them at reception.

A key replacement fee of ¥2000 will be charged in the event the room key issued at check-in is not returned to reception on departure.

The guest shall be responsible at all times for any loss or damage to Hotel Villa Hakuba, which has been caused by the guest, or the guests’ invitees. Loss or damage includes extra cleaning and excess rubbish removal.

The guest shall pay the amount (if any) for such loss or damage caused to the hotel within seven (7) days of receiving notification of such an amount from Hotel Villa Hakuba.

Guests are responsible for the safety and safe-keeping of personal items and valuables kept in their room or left in common areas of the hotel. Hotel Villa Hakuba will provide guests with the option to store valuables in a safe located within the hotel. The hotel will only be liable for the loss of any items left with the hotel for secure-keeping in the safe.